The Art of Active Listening

Active listening seems so simple, but the truth is, for many it’s a difficult task. I have worked with some individuals who are exceptional listeners, but more often than not I find that many people don’t really listen. Instead they just hear. At first, I thought that it was just because they liked to hear […]

Health Care Consumerism: Smart Shopping

Why don’t we shop for health care services the same way we shop for major appliances, furniture, or clothing? In my circle of friends and family there are very few individuals I know who can just go out and purchase a $2,500 refrigerator without shopping around for it first. Some of us even go so […]